1. Policy Purpose
The purpose of this policy is for the users of this website to fully understand how we collect and manage their information. It further aims to explain what personal information we collect and why we collect it.
Personal information is any information that can be used to identify a living person. For example, members’ email addresses, customer financial information, employee data or website user stats.
2. Who We Are?
We are Prelude Business Solutions, a trading name of Prelude Business Solutions Ltd, a company incorporated in England and Wales with Registration no. 11229463. We are a UK based advisory company providing business consulting and digital solutions to our clients.
Our Website: https://www.preludebiz.com
Download Our ICO Registration Certificate: ZB161367
Our Contact Details:
We encourage you to contact us if you have any questions or concerns about how we manage and protect your information. We will respond in person via e-mail or telephone within 48 hours.
Name: Riaan Thiart (Data Protection Officer)
Address: International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom
Phone: +44(0)73 8814 8224
3. What We Collect and Why
It is our philosophy to only collect information and data that we truly need to service our customers and enable our operations. To this extent, we collect minimal data, as follows:
3.1 Contact Information:
To liaise and collaborate with you during the process of providing our services and products to you, we collect your name, surname, and email. You may provide your telephone number if you wish, but this is not required.
3.2 Comments captured in the contact form:
When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.
3.4 Embedded Content:
Articles or links on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Note: This policy does not cover such external links or how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.
4. How We Collect Your Information
We primarily only collect and process information that is provided to us directly by you for the purpose of collaborating and interacting with you whilst we provide you with our products and services.
We also collect cookies when you visit our website to help with span detection and to make it easier for you to use our website. You can always opt out of allowing cookies or do this in your browser settings. It should however be noted that we cannot guarantee that the website will work effectively in such instance.
5. How We Store, Manage and Destroy Your Data
We maintain a single customer database that is secured, and access controlled. Access to this database is limited to a small selection of our staff with admin rights only. Information cannot be accessed by any other staff or third party. We do not provide access to our database to third parties, nor will we ever sell your information. We go to every effort possible, including periodic penetration testing, to protect our website, but cannot guarantee that our site will not be the subject of ever evolving malicious attacks. In the very unlikely event that we fall victim to such an attack and your information is put at risk in any way, we will contact you within 8 hours of becoming aware of such attack.
5.2 Storage Period:
We only retain your information for us long as we require it to transact or maintain a contractual or working relationship with you. For example, if you have a monthly hosting contract with us, we retain your information for as long as the agreement remains active and in-force.
You can opt-in if you wish us to retain your information for longer than the minimum storage period. This is normally where we may do business with you again in the future, or at infrequent intervals.
We will never sell or pass on your information to any third party during normal business.
If, for any legitimate legal reason, we are required under UK Law to share your information, you will be advised on the first instance.
We will not retain your information any longer than is necessary or there is a legal basis for doing so.
If we no longer have a contractual agreement or provide services to you, we keep your information for 30 days. We will then dispose your information by permanently deleting it from our database unless you have opted in for us to retain your information for the purpose of an ongoing or possible future business relationship.
6. You Data Protection Rights
Under data protection laws, you have the following rights we need to make you aware of. The rights available to you depend on our reason for processing your information.
6.1 Your right of access:
You have the right to ask us for copies of your personal information that we retain.
6.2 Your right to rectification:
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
6.3 Your right to erasure:
You have the right to ask us to erase your personal information. This is often referred to as the “right to be forgotten”.
6.4 Your right to restriction of processing:
You have the right to ask us to restrict the processing of your information.
6.5 Your right to object to processing:
You have the right to object to processing if we can process your information because the process forms part of our public tasks or is in our legitimate interests.
6.6 Your right to data portability:
This only applies to information which you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about, entering a contract and the processing is automated.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using our contact information provided in this policy if you wish to make a request.
7. Lawful Basis for Processing
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. (You can remove your consent at any time.)
(b) We have a contractual obligation.
8. How To Complain
Should you be dissatisfied with the response you receive from us you should contact:
The Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline Number 0303 123 1113 or visit their website https://www.ico.org.uk